All you need to do is follow these short steps below: Voil! What do you mean Dming the moderators? On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. StubHub offersthe retroactive refunds because the live events industry is opening back up. North Carolina Great help!!! Your California Privacy Rights / Privacy Policy. These are often free tickets the seller can relist. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. From everything weve seen, the StubHub customer support is quite thin, to say the least. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . The credits are valid through the end of 2022. Find contact information here.
Support : StubHub DoNotPay doesnt care about that. 1:00. Click or tap See actions and select Make changes. I had a fraudulent charge on my credit card account from Match.com. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. With only these four steps, your refund request is faxed. Ads by Money. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. It is now November - this is ridiculous. I received an access code that didn't work and Customer Service asked me to give the seller a little time. Listings for companies similar to StubHub: Customer service is awful. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. The old bait and switch! Depending on where you live and how you got the tickets, you may be due a cash refund.
Support : StubHub Enter your gift card PIN in the PIN field when prompted. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! Many companies featured on Money advertise with us.
How do I contact StubHub support? - KnowledgeBurrow.com is an eBay-owned company that allows people to either buy or sell tickets online. All rights reserved. The company does have something they term FanProtect Guarantee in its User Agreement. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. Just log into your DoNotPay account using any. Contact us United States and Canada. All Rights Reserved. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. The worst company ever you lost me and a ton of my friends and family. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. please contact StubHub US Customer Service at 1.866. Dollar Scholar Asks: Why Can't the Government Just Print More Money? I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. 6:00 AM - 7:00 PM PT weekends. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Have a StubHub question? If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. A Personal Loan can help you mitigate losses and get back on track. Get immediate StubHub support from HelpOwl.com. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. Danielle is the author of this solution article. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. Harris Teeter. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me?
How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow Wish they would help. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly.
How do I request a refund? - Ticketmaster If your payment is pending, well cancel the payment. How to request an event on the StubHub website. Since its inception 22 years ago, StubHub has grown to 800 employees. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. Click your state to see if you qualify! We are changing the way you register and sign-in to the StubHub Community. New York
StubHub to refund canceled events after pandemic complaints How do I contact StubHub for a refund?
Buy sports, concert and theatre tickets on StubHub! Purchased 2 NFL tickets on StubHub. After this experience, I'll take my business elsewhere. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. Congratulations on your sale. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! I had to ask for a manager.
How to Get a Refund for All Your Tickets - Vulture Another way you might reach the company is by sending them an email. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. Review the StubHub return and refund policy at ReturnsAndRefunds.com. Personal Loans can provide financial relief during an emergency. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. StubHub was founded in 2000 and its current CEO is Eric H. Baker. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. We have a great help article here which provides the steps to list these Mobile Transfer tickets. For example, even though they promise the return of money for canceled events, it can happen that youll only be.
Marrali just wants her money back, and she's not the only one. You will enter your community username and new password and done! Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. What a horrible service! United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina . We will process the refund to your original payment method within 5 days. New Jersey Sit back and relax while we do the work. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. Reached out to customer service twice still can't list tickets. Poor customer service is the biggest pet peeve to DoNotPay. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. All rights reserved. Request and Get a StubHub Refund Right Now.
StubHub changes its refund policy during COVID-19 pandemic - WKBW They're upset StubHub is refusing to . BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. Sellers . Marrali tried for nearly a month to get a refund from StubHub, but had no luck. . how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. Illinois On March 7th, StubHub emailed Marrali a copt of its refund policy. She came back and said I'm refunding your money butand then starts fighting with me again. Who do I contact? If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. Learn more about how we make money. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Otherwise you will receive a voucher for 120% of your purchase price. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. New Yorkers, however, are in luck. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. Ticketmaster for Ever. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! The company prides itself on being a Fan-to-Fan service. They say $0.00. You never know when you might find yourself financially strapped - the good news is you have options. StubHub sellers set the price of their tickets. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. South Carolina, Great so in the future dont use stub hub because you cant get your money back.
StubHub to refund canceled events after pandemic complaints - USA TODAY No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. A few days later I'm only paid out for 1 set of tickets. 1.866.788.2482.
Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Help us improve this article with your feedback. DoNotPay can be by your side during the process and help you sue any company in small claims court. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. Let us teach you the major money lessons you NEED to know. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . Thanks SO much! But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. Sorry we couldn't be helpful. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Make sure your email address is spelled correctly. I was a no show due to a soft water flooding of o Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. Keep in mind that you may not be refunded in money. Customers can keep their credits if they like. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. on 2/28 at 3:05PM The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Please take the tickets directly to the box office for a refund. Youll get a refund if your event is cancelled and not rescheduled. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. Ohio Attorney. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Have an idea for StubHub? (Business Insider calculated that the payments in seven locations were more than $16.7 million.). Phone Call 1-866-788-2482. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. How to reach a live person: Speak "customer service" at first prompt. AND TOLD ME THAT "Recine. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. 03-31-2022 08:37 AM. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Stubhub said they have the seats were listed until a hour past kickoff. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. "The return of live events, the input of customers, partners, and regulators, and the . No matter how you get them, well email you when theyre ready. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. I was refused to talk with a supervisor , I had 4 tickets listed. Find the sale. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. Customer Service training is needed. They are printed with duplicate. Copyright 2020 Scripps Media, Inc. All rights reserved. There you will see your canceled event credit along with a link to request a refund instead. Louisiana Read on to find out what your best chances of getting a StubHub refund are. Lets dive into it right away. Find contact information here. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.
The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. You can also try refreshing your Listings page. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. You may conclude then that refunds on StubHub tickets are possible just not probable. I live in GA - was supposed to go to a premier league game in England in March. How do we request the refund? You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. DoNotPay records the details of your purchase to boost your chances of winning the refund. Customer service all the way to your seat, 2000-2022 StubHub. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. Ticketmaster will be the only place selling VIP Tickets though. and take advantage of this neat service whenever you need it. 2023 www.cincinnati.com. Would not make an exception,to a hotel reservation I made thru Priceline. This number works. There's a class action lawsuit against StubHub from other customers who want a refund too.
StubHub - Buy & Sell Concert, Sport & Theatre Tickets Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e
Absolutely, you can list these tickets for sale on our site ! I was only given the option of the credit and the event was in CA.
Ticket buyers and sellers say StubHub owes them after widespread event A million dollar company can not compensate a loyal customer a few hundred bucks. Let us teach you the major money lessons you NEED to know. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android.
To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? "So were afraid that its just gonna be money thrown to the wind.. See if youre using the right email and password. Does StubHub have live chat? For obvious reasons, this isnt usually a satisfying compensation. Viagogo, a tickets marketplace, bought StubHub in February 2020. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." Copyright 2007 - 2023, ContactHelp.com. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016.
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