aec russells hall hospital

Patient Experience Team. A contravention notice was issued by the Health and Safety Executive (HSE), calling on Mitie to make improvements at Russells Hall Hospital in Dudley. I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. DY8 4HZ, In Russells Hall Hospital / Accident and emergency The medical and nursing cover across all areas was not sufficient to meet the needs of the patients. We have shared your feedback with the lead nurses for A&E, AEC and Imaging for distribution to the teams concerned, who Im sure will be delighted to receive them. We saw much support for the trust, both from the public and from the local health economy. Full blood test, chest X-ray and seen by dr for my results within 3 hours. Patient Experience Team. They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care. The service made sure staff were competent for their roles. The hospital is south Address We are centrally located at 3316 Highway 280 West in Alexander City, Alabama. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. The HSE said its intervention followed concerns about Covid-19 cases among Mitie employees at Russells Hall and its letter outlined how health and safety law had been breached. We found that systems were in place to monitor the service quality by the executive team, and at ward and department level respectively. WebWe offer a 24 hour stroke service at Russells Hall Hospital. Russells Hall Hospital Staff assessed and monitored patients regularly to see if they were in pain. Report review titled Great experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. The donation will also pay for a new center, the Benjamin Russell Center for Advanced Care, to provide geriatric health care, specialty care and more. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. You Are Here: unblocked sticky ninja east london walking tour self guided aec russells hall hospital. They really invested time in me and understanding me. The service treated concerns and complaints seriously however, complaints were not always responded to within appropriate time frames or learning effectively shared. All the best and take care. For the latest COVID-19 information from the Alabama Department of Public Health, call 211. Staff feel able to develop their own ideas and have confidence that the trust will support them. Call our main line for general inquiries. 2023 Russell Medical. There was a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. The trust MUST ensure all service users are safeguarded and protected from abuse and improper treatment. We saw a trust that was a considerable way along its improvement journey and saw many areas of strong development. ), Provide SDEC services at least 12 hours a day, 7 days a week, Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. WebAbout: Russells Hall Hospital Posted via nhs.uk 5 years ago My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such Some staff could recognise signs of sepsis and deterioration and acted on this appropriately. About: The Russell Legacy Project will be located on the hospital campus in Alexander City. The diagnostics service was not up to date with the most recent ionising radiation regulations. It is great to hear that you received excellent care and treatment in AMU and Ward A2. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. The Acute Medicine Department has a number of middle grades, including deanery trainees and staff grade doctors. We have shared your kind comments with the team who will be pleased to learn of them. Published Patient Experience Team. Bus operators. Some patients with suspected sepsis were not identified or managed appropriately. Staff continued to be frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. I started this pregnancy feeling forgotten and ignored and left yesterday feeling supported and cared for. For more information on ratings, please visit medicare.gov. No rating/under appeal/rating suspended The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. We found that people's complaints and comments were taken seriously and escalated when appropriate. We are continuing to monitor progress against these. Under this care model, patients presenting at hospital with relevant conditions can be rapidly assessed, diagnosed and treated without being admitted to a ward, and if clinically safe to do so, will go home the same day their care is provided. All the best and take care. Tell us what was good and what could be improved, say thanks or call for change there are some services which we cant rate, while some might be under appeal from the provider. This review has been completed in response to the trust confirming that they were now compliant with this standard. The improvements required by the trust were within the grasp of the trust and its leaders. The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. These were: Further information in relation to the 19/20 CQUINs can be found below: Ambulatory emergency care guide: same day emergency care clinical definition, patient selection and metrics, Same Day Emergency Care CQUIN specification, Same Day Emergency Care CQUIN 2019/20 audit collection tool. A stroke or minor stroke is treated as a medical emergency and what should happen is for an ambulance to be called to bring the patient directly to our Accident and Emergency Department. They didnt look to see what information had been recorded but asked what my symptoms were. Suspended ratings are being reviewed by us and will be published soon. We specifically looked at the safe aspects of our key lines of enquiry within the emergency department at Russells Hall. We saw and were told that staff were responsive and provided people with appropriate support. 6 December 2011, 'I've not been told what is happening but it's really busy', 'I've been in and out a lot recently, can't fault them', 'My care was discussed and information was clear', 'The most positive thing is that I know that when there are hiccups they will be sorted out and I will be listened to'. We found that arrangements were in place to ensure that medicines were managed safely. WebMaps & Directions. After this inspection in June 2018 we took further enforcement action by varying the conditions upon their registration. These conditions related to the management of patients at risk of deterioration and the arrangements for assessing and triaging patients. 2654/1783). People could not always access services when they needed. the service is performing badly and we've taken enforcement action against the provider of the service. the service is performing exceptionally well. review titled Genuinely kind and helpful staff, review titled Poor communication at reception. Who has Care Opinion told about this story? The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. The trust runs services at Russells Hall Hospital, Corbett Hospital and the Guest Hospital. Our rating of effective was good overall. I could not fault staff, very professional, and polite, a credit to your hospital. The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. The senior led team will review you on a daily basis, including weekends and bank holidays. Such a lovely Dr and an asset to the hospital. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. Some patients told us that they were uncomfortable staying in these areas for longer periods due to the design of the areas and the number of temporary staff who worked in the areas. Visit https://www.careopinion.org.uk We are thrilled to hear that you were pleased with the service received from our staff during what must have been a worrying time for you. The electronic tracking system did now allow for patients to be assigned correctly within the department but staff did not monitor this effectively. It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. The trust has established ongoing practice and review systems to ensure that the management of prevention of these infections continues to be monitored closely. One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. WebRussells Hall Hospital Ground floor, west wing, Russells Hall Hospital (01384) 456111 (ext. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care NX West Midlands operates a bus from Dudley Cemetery to Russells Hall Hospital every 10 minutes. All the best with your pregnancy and take care. the service is performing badly and we've taken enforcement action against the provider of the service. The Emergency Department (ED) is located at Russells Hall Hospital and is a 24/7 service. There was still a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. We provide healthcare in hospital and the community. All rights reserved. Our inspection of The Dudley Group NHS Foundation Trust included Russells Hall Hospital, Corbett Outpatient Centre and Dudley Guest Outpatient Centre. Who has Care Opinion told about this story? Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. The trust has approximately 669 inpatient beds, 31 escalation beds and 152-day case beds. One staff member said, "I am proud to be working for this trust.". The Russell Legacy Project allows us to grow services centered on the largest sector who are in need of healthcare services, those citizens 65 years and olde.. We saw that a number of improvements had been made to the diet and fluids that people received. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east central Alabama since 1903. However, fortunately it didnt have to come to that and thanks to the actions of ALL of those members of staff who work in those departments my son is still here with us today and is recovering well at home. WebThe group is made up of three hospital sites, with one inpatient hospital (Russells Hall) located near the centre of Dudley and two outpatient hospitals (Corbett and Guest) located in Stourbridge and Dudley respectively. Care records were still not always written and managed in a way that kept patients safe. Arrangements were in place for the safe handling of medicines. Published Again thank you and i would recommend this hospital to all my family and friends. The service provided care and treatment based on national guidance and evidence of its effectiveness. We were confident that these could be achieved quickly.Key findings related to the following: Published WebRussells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. They said 'I could not have been treated any better anywhere, its all first class' and 'I have been treated above and beyond the call of duty'. B65 8DA, In 4 years ago, I attended this unit after a visit to my gp. Patient Experience Team. AMU operates closely with ED and admits medical patients 24 hours a day, seven days a week. The complaints were analysed to look at trends, for changes to be implemented. Copyright 2021 WSFA 12 News. This meant that shortfalls were identified so that improvements could be made. As a not-for-profit foundation, we rely on the generosity of our donors to help further our mission to enhance the quality of life for those served by Russell Medical. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Family donates $25M for senior facility expansion at Russell Medical, (Kenneth S. Boone | Source: Russell Medical), Investigation underway after body found in Montgomery, Juvienile shot Saturday afternoon in Montgomery, Montgomery Motor Speedway to hold 59th annual Alabama 200, Pedestrian struck in fatal Covington County crash, Three shot, another injured in Dothan bar fight. Address We are centrally Allied health professionals made up the largest group of staff required for imaging services. Staff we spoke with did not realise this. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. Suspended ratings are being reviewed by us and will be published soon. skip navigation "We are working closely with HSE in relation to this matter.". Published The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience. 4688/4676) Lisa Evans-Dimmock. financial benefits and cost savings for hospitals, and often for patients too. We saw two patients whose clinical deterioration had gone unnoticed by staff, this had to be alerted to staff by the inspection team who then acted on this immediately. Health Education England will join us in April 2023. To call the information desk from within the hospital, dial extension 7081. It has developed as an independent organisation, and is now contracted to provide its services by Dudley Health Authority. ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published Although we did see improvements around sepsis care and treatment we could not be assured that sepsis documentation and treatment was completed in line with best practice and the designated timeframes. Russells Hall Hospital 3 years ago. You may be admitted to AMU if your expected length of stay is 48-72 hours. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. The services are multidisciplinary and include nursing staff and allied health professionals. WebRussell County Hospital located in Russell Springs, Kentucky, is a 25-bed Critical Access hospital offering quality healthcare and 24- hour emergency services. WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - (Purple), High There are regular AMU follow up clinics (Hot Clinics) done by acute medicine registrars to follow up if you need a further urgent review after discharge. We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. We will publish a report when our review is complete. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will be able to direct you. The announced inspection took place between 26 and 27 March 2014, and unannounced inspection visits took place in the two weeks following this visit. Follow BBC West Midlands on Facebook, Twitter and Instagram. Tell us what was good and what could be improved, say thanks or call for change This is not my first experience of this hospital not checking information relayed to them by 111. By choosing well, you will help to reduce the burden on essential emergency services. For SDEC programme related queries to the national team please email nhsi.sdec@nhs.net. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east Central Alabama. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Report review titled EPAC - Absolutely amazing as unsuitable, Thank you for taking the time to tell us about your experience at our hospital in the Early Pregnancy Assessment Clinic. It added they were well away from patient areas of the hospital and its own strict control measures were in place, applying to all contractors. There are planned changes to improve the way that food and drinks are offered and served which should improve people's satisfaction with the meals offered. These included 482 medical staff, 1,225 nursing staff and 2,440 other staff. Read about our approach to external linking. We carried out an out of hours, unannounced, focussed inspection on the morning of 28 June 2018 starting before 6am. (01384) 456111, Provided and run by: Wed also like to use analytics cookies. Mitie is a facilities management company, and Sue Lowe, from the Unite union, said staff employed by the firm worked throughout the hospital on boilers, ventilation and other services. Our rating of caring was good overall. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Video, Russian minister laughed at for Ukraine war claims, Latest news and updates from the West Midlands, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, The children left behind in Cuba's exodus, Alex Murdaugh's legal troubles are far from over, Saving Private Ryan actor Tom Sizemore dies at 61, Walkie Talkie architect Rafael Violy dies aged 78. The nurses there found out I hadnt even seen a midwife yet despite chasing (as I'm an out of area patient) and instantly sprang into action making sure I'd had all the required tests and booked in correctly, each member of staff were friendly and caring. This was particularly evident in the category of adult majors. Let us know if this is OK. Well use a cookie to save your choice. Only low was that when my transport came for me non of the staff were around for me to thank in person for an excellent job in getting me well For Covid-19 Test Results or Patient Portal registration please call the number below. Menu WebThe Thrombectomy-Capable Stroke Center at Holy Cross is known as one of the best centers in South Florida for stroke care. nhs.uk Russell Medical has been accredited by The Joint Commission since 1959. There was no clear accountability of which team was responsible for the patient once they had been referred to a medical speciality. "The safety and wellbeing of employees and patients at the [hospital] trust is our top priority," a spokesperson said. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. After being discharged yesterday I had spent a month in your care This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. We attended the emergency department (ED), the Immediate Medical Assessment Area (IMAA) and the A2 ward (a short stay ward). Inspection Report published 6 December 2011 for Russells Hall Hospital - PDF - (opens in new window), Published You can register to join the FutureNHS Collaboration Platform workspacehere. When I gave my name at reception, the receptionist was disinterested when I said I had been referred by 111 service. 18 April 2018. ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. It is great to hear that you received excellent care and treatment from the staff who attended to you during what must have been an anxious time for you. WebThe programme gained charitable status (registered number 518586) and was renamed Action Heart in the late 1980's. We are continuing to monitor progress against these. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. The Dudley Group was the first trust in the area to be awarded Foundation Trust status in 2008. The emergency department (ED) includes a paediatric ED and both provide care for the population of Dudley, Stourbridge and the surrounding towns and villages, 24 hours a day, seven days a week. AEC is part of the Same Day Emergency Care (SDEC). About: We imposed a number of urgent conditions to safeguard patients safety immediately following the inspection. After firstly being admitted with a cellulitis infection in my left leg She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. Stourbridge, The hospital is south-west of the town centre on the A410 1 road, which connects to the Kingswinford area of the borough. I replied that I knew this. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. What's the least amount of exercise we can get away with? People told us that they knew how to make a complaint if they needed to; however people we spoke to told us that they did not have any complaints. Rainbow Unit is a two-storey facility with an acute assessment unit on the ground floor with 22 spaces and eight monitored beds. There are a number of areas of good practice in the trust, which should be encouraged. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Patient Experience Team. - we'll pass your stories to the people in health and social care who can make a difference. We are pleased to hear that you were impressed with the care and treatment you received with us. At least one standard in this area was not being met when we inspected the service and, Find out more about our inspection reports. Change my preferences I told the receptionist who then asked if I had taken a LF test and I said I had and it was negative. The electronic tracking system did not allow for patients to be easily located within the department. Russells Hall Hospital 5 years ago. I'm OK with analytics cookies. Our rating of well led was requires improvement overall. The firm said it had complied with the order and the safety of staff and patients was its top priority. Report review titled Poor communication at reception as unsuitable, Thank you for providing feedback about your experience of the Dudley Urgent Care Centre. During 19/20 there were three CQUINs for SDEC. The trust took immediate steps to put this right. AEC can be a busy unit, but we aim to make your journey through the acute unit as smooth as possible. Dudley There were no clear criteria for patients that could be put into the fit to sit areas of the department. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. Between October and December 2010, 507 surveys had been completed. We spoke with 44 people who were using the service or their relatives. "We have strict infection prevention and control measures in place to keep our patients and staff safe and these apply equally to Mitie and all contractors moving around the hospital," a spokesperson said. Your information helps us decide when, where and what to inspect. Not all managers had the right skills and abilities to run services providing high-quality sustainable care. Requires improvement Some people told us they would like more variety. The trust MUST ensure there is sufficient numbers of staff, who are suitably trained and competent, to care for the number and acuity of patients. Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. or call us on 0845 113 0012, Response from The community services provide clinical care to patients who are acutely, chronically or terminally ill in their own homes or from GP practices or health centres. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329-7149 or toll free at 1-800-329-DOCS. the service is performing well and meeting our expectations. I would recommend you, thankyou again. nhs.uk I want to especially thank the [Very happy with 'Staff attitude'] Creating a new NHS England: NHS Digital and NHS England have now merged. I was looked after from the time I arrived until the time I left by very compassionate members of the team. The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. Ben and Luannes extraordinary act of generosity reflects a caring family who are great supporters of Alexander City, the Lake Martin area, and the medical community in Alabama. Each report covers findings for one service across multiple locations, an inspection looking at part of the service. The BBC is not responsible for the content of external sites. Pensnett Road, Dudley, West Midlands, DY1 2HQ Following streaming or triage in emergency departments (EDs), Specialists (e.g. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a regional hub for geriatric medicine. All rights reserved. It is great to hear that you received excellent care and treatment in the Emergency Department. Russell Medical and our physicians are committed to providing the highest standards of patient care and customer service. The Dudley Group NHS Foundation Trust operates acute hospital services from three hospital sites: In addition, the trust provides community services in a range of community facilities. I then come down with a pneumonia on my chest. The overall star rating is based on how well a hospital performs across different areas of quality, such as treating heart attacks and pneumonia, readmission rates, and safety of care. Some patients with suspected sepsis were still not being identified or managed appropriately.