dart charge penalty notice not received

Full name (Witness) Address Postcode The above named witness, declares that: Tick all boxes that apply to you. Can I pay the toll charge when I get home (Sunday 19th July). I wish you the best of luck and let us know how you get on with this. Or they forget to pay on time which results in a penalty charge. Reasons for appeal to the independent adjudicator must fall into the following: You were not the registered keeper of the vehicle when the alleged contravention occurredThe vehicle was taken without the owners consentThe owner is a vehicle hire firmThe road user charge was paid on time and as requiredNo user charge or penalty is payableThe penalty exceeded the amount that applied in the circumstancesThere has been a procedural impropriety by the charging authorityCompelling reasons, Start your appeal hereClick here for further information on starting your appeal to the independent adjudicator. Outright thievery! I have not heard this policy is changing. Only when the PCNs arrived (yes, two, though a month apart even though the southward/northward journeys were only 8 days apart) did we discover that Dart Charge was a brand name for the toll to cross the Thames. You will need to do this by midnight the following day. I crossed over on at 3pm on Sat 25 July and returned the same evening, not sure if this was after 10pm or not. On Dart tag website it will tell you to prepay at 100s stores often the open all hours type. Id already been sent a PCB when I forgot to pay the first or second time I went through over Christmas, and paid the 2.50 then, so as my second fine I assume Im going to be hit with a 35 fee on top of 2.50 charge. Has anyone actually gone to court with this? Now being told that the 2.50 is being held as a credit. See my post above. Its a French company so all that money being ripped off honest people who are just trying to get from A-B, happy to pay a charge, is going abroad. Its worth calling up customer services giving them your number plate and seeing what charges are outstanding. If you have lost your PCN number, you won't be able to pay online as you'll need the number to find your fine and pay. An informal challenge. Apart from the quote from their nameless spokesman, has this been published by them anywhere? I called customer service and they have no record of my crossing on Monday!! Dart Charge says that in the early months of the new scheme it delayed issuing PCNs to give confused drivers maximum opportunity to pay - hence the three months it took to impose the fine and. Appeal to the independent adjudicator: If your appeal is one of the few that are rejected, you can take it to an independent adjudicator. MoneyNerd 3.72K subscribers Subscribe 0 Share 2 views 20 hours ago UNITED KINGDOM Try out Just Answer's service -. If the T&Cs dont make this clear, have a word with your local Trading Standards office. I telephoned them straight away to say that there was a mistake as I had paid the 2.50 back in January. You need to call them on 0300 3000 120 (charged at local rate) and someone there should be able to help. I cant think how many 1st timers are caught out by this scam, leaving the dartcharge company thousands of pounds in credit when drivers do not intend to use the crossing again like myself. I am French. I keep returning to sender yet they still come.? Received a response within minutes saying they would reconcile the late payment towards the crossing and cancel the PCN. Here we look at one such unofficial website named dartfordcrossingcharges.co.uk thats recently launched. Maybe Ive just been lucky but worth trying! . But somehow after months of no problems the auto top up has been deactivated and weve received the fine(s). They must be making a lot of cash from the new booth-free toll system. What it does not say is that paying before you get a letter just puts your cash in credit and is not used to pay for crossing. If I am on holidays in the UK I have no tablet, notebook or computer with me only an old mobile. You should at least be able to escape one of the fines as it was your first offence. Must be easier and more cost efficient to erect some clear signs than send out payment demands! I understand there is the possibility of a 14 day grace period if this is the first offence, however. Surely there is a time limit to issuing???? They said the cant help otherwise. This is a return to the days of King John. If I had of course Id have paid. Just received a penalty notice for a crossing I made on 08.06.15 even though I had paid 5 for this crossing & one on 05.06.15 This was paid prior to the journey on 25.05.15. I just phoned them (0330 300 0120) and explained that I didnt have a clue there was a toll in operation as there were no signs or toll booths. Dart charge penalty - Bromptonaut. If you are currently exempt from paying the charge, that will still be the case. Today we received another letter demanding 215 stating that the 2 PCNs remain unpaid! Why wont they let honest people pay and make it right? Looks like I will have to phone them. ARGHHH IT IS SO INFURIATING. Thank you for your thoughts. We crossed on 28 August. The Notice says, you have to pay a penalty of 70 Pounds, but if you pay within 14 days, you only have to pay a reduced penalty of 35 Pounds. Here are the main Dartford Crossing payment methods. Is there a process to sue the Dartford Crossing for the cost of having to challenge their mistakes in sending wrongful PCNs? . I wonder if possible a refund and an answer. My bank statement shows the money went out. Just googled to find this and the new pay system. The time given for payment is way too short and the fines are out of all proportion. 4 months later (!!!) You would think so but I expect the millions in fines looks good on the balance sheet. 4. Received a letter today(27 Nov 2015)but have proof of payment from Feb 2015. A few weeks later we received a letter from the Dartford Tunnel telling me that the return journey had not been paid and enclosing a fine. Hello Yes, this is true and we agree. She did not understand the toll charge system. If you lose your PCN, you can contact the Dart Charge customer service team for assistance. click on Start Now button We all share your frustration on this one. Husband will not be impressed with me getting a fine!! Hertz should have used the 14-day grace period to pay the 2.50 charge. I have only just remembered that I didnt pay for a double crossing 19 days ago. It seems that my payment doesnt count towards the crossing and just sits in an account..and unbeknown to me I was expected to pay AGAIN when the first letter arrived and had 14 days grace. Hi Folks, You'll also have to pay the original fee. The paper work from the D of T was issued 15/06/2015. I picked up a rental car at Leeds who did not tell me about anything ,when a warning notice came through with a penalty charge notice from dart charge, the rental company sent me on two administration letters that I was charged for at 35 each. Scandal. Are you deliberately trying to deter motorists from using this crossing? I set up an account on the 14th April on line, and paid my 10 fee, and since then no money has appeared in my balance page and no confirmation email has been received. The crossing fee will be added to the Penalty Charge Notice. Signs need improving, the C for congestion charge needs to be removed, the silly name needs to be replaced with the recognisable word toll and the deadline for payment needs to be significantly longer. This allows them to pay the original charge rather than the full fine. The system is unreasonable to all motorists who does not have an account that automatically takes the money out of their account. Yes use Payzone shops. When we get before an audience, we throw most of our natural methods of expression to the wind, and strive after artificial effects. (We spent a week on holiday in France with no internet so we couldnt have paid even if we were aware of the charge.) For some FPNs you can get penalty points, for example if you leave your car in a dangerous position. My wife and I received a fine this week for a return journey, so 70 if paid within 14 days. I do recognise that has a recent history of making another slightly late payment, but there is no evidence that Dart Charge took that into account when actually issuing this PCN. Note, things do change and sometimes we do miss things (were only human! If you leave it, the hire firm might just get the fine, sit on it then charge it to your card. They also damaged the vehicle. Try this, AndroidGeobells Location ReminderAlert yourself when you reach or pass a certain location.Get it here. Hi, please can you tell me where the signs were located in July of last year? Used the Dartford Tunnel Sunday 24.08.15 I have three factual comments. They told me that there was actually another fine outstanding for another journey that they hadnt issued yet but if I paid them the original fees over the phone, the matter would be cleared up. Penalty charge is payable for each use of the crossing, so a return trip could cost up to 210.00. Just been made aware that you have to pay to cross, sadly, the website doesnt prove you have crossed and owe a fee. I think you have answered your own question there. DART CHARGE. Yes. Not received any fine notices since crossing 28th march and 13th April but potentially liable to 140 fine despite being ready to pay. You should have a good chance of success. They could access your bond from your birth certificate and collect on the funds therein, that have accumulated since your informants (parents) registered you when you were birthed onto the land as an asset for a lifetime of tax revenue. I hope you will improve this system soon : The problem is not the payment, it is the way you collect it. The first hotel did not provide WiFi and so I was unable to search online. Best of luck Lucy and make sure you let us know how it works out. However, before the bailiffs can be instructed, the following statutory enforcement documents must be sent to you. Its the best option in your situation. when i contacted Dartford call centre and explained they said i owed them money however I have receipts showing that Dartford owes me money, was ment to get a call back but still waiting one week later. I will contact those responsible and clarify this one. I was issued the charge and a 35 fine but it gave me 14 days grace to pay the charge where I wouldnt have to pay the fine. Why is there no information at service areas near the Dartford Crossing? RL. Whenever we had a temporary hired van as a fleet replacement, simply moved the Tag to the temporary vehicle. Keep proof of your payment even if it was late just in case they miss it and send out a penalty charge (which should still give the 14-day option in any case). While on holiday in France, I read that first time users of the crossing were being given 14 days to pay in view of the unsatisfactory arrangements for collecting payments (source http://www.bbc.co.uk/news/uk-england-30633955): No probs Dennis. Let me put it in writing: Your website is rubbish and totally not mobile friendly, and your call centre staff are defensive and rude. The AA has reported that tolls took duplicate payments all too often. So, all of those people who worked in the booths are no longer needed, but the price has gone up by 150%! Why not give all motorists a fair chance of understanding what to do? the crossing took just as long as before with the toll booths, You say that Get an extra 14 days to pay however, first-time offenders will be given a 14-day grace period when the charge notice is sent out. Went across the crossing at around 1pm on 28 June. Every think else on your website but !! i have looked at your website , were is the price tariff I want to find how much boat and trailer cost ? Did not pay on our 1st crossing. This system even by government standards is pathetic. You have the right to get an independent adjudicator involved if the authority rejects your appeal against a Dart penalty charge. Please, do someone of you know what can exactly happen to me which they cant use against the payment owed? Where is the harm, loss and damage? Yes, I fully agree with you Alan. 105 to go through the Dartford tunnel!!! Quote your charge notice number and explain why you believe the penalty is wrong. And the only offer theyve given us is to pay 35 if we pay within 14 days. Lets see if they are human. do not use the form above read the guidance on how to make a FOI request email your request to info@nationalhighways.co.uk Dart Charge Contact Centre Phone: 0300 300 0120 From outside the UK:. 5. How can you expect less tech-savvy foreigners or with a poor grasp of the english language to understand any of this? According to the chap on the phone the process of escalation is halted when you make a representation so the most Ill have to pay is 250 for both crossings even if its rejected but its a hell of a lot of money for a young family! Dart Charge Penalty Charge Notice (PCN) PDF, 1.65 MB, 2 pages This file may not be suitable for users of assistive technology. but typed in car reg as a o not a 0, now have to pay 107. So the cycle begins again. 1. I telephoned the Dartford Tunnel to be told I had not paid enough for a return journey and that I still had to pay for the return trip. We went through the crossing on holiday last week. The most significant complaint motorists have made was they made the correct payment only to get a Dart penalty charge a few weeks later. At the bottom of the next page is a button with Make a representation written inside. You should contact the hire firm and get the number plate. At home I read a lot and many things about the payment and I needed a lot of time (no good English) I will tray to pay tomorrow and for the next time: can I pay in shops all over the UK with the sign payzone? EVERYONE PLEASE BE INFORMED, IF YOU HAVE PANICKED ABOUT THESE FINES THERE IS NO NEED IF YOU FORGOT TO PAY OR DIDNT KNOW ABOUT THE NEW CHARGES, ALL YOU HAVE TO STATE IN YOUR LETTER IS THAT YOU WISH TO PAY THE TOLL FEE AND NOT THE FINE AND IT WILL HAPPEN!!! Let us know and sorry I could not be of more help. I think Ill make a FoI request to see if George is the helpful Northern soul he purports to be. Hi Follow this link for information and a direct link to an official page where you can start the appeal process. If the PCN is not paid, additional fines may be imposed and enforcement action may be taken, such as court summons or vehicle clamping. If they reject your protest then you can use the adjudicator, but not before going through this antiquated process. Amazing phone call to Dart Charge on day 8 I remembered I havent paid.. ring to pay my first offence. Returning from two months abroad I saw no information signs and (stupidly) assumed that the barriers were open due to weight of traffic. Hope the trip was good otherwise. Today I got to my car after work, My front tyre appeared luminous yellow instead of black. We are pushing to get better signage on the motorway, too. I crossed the QE2 bridge on 15th June and have only just discovered today that the charges have to be paid within 24hrs of crossing I like so many others assumed the charges had been suspended while major works are carried out as the signage is not very clear. Trawled for ages thru the website but could find no info about the Tags. As per their letter the fine is cancelled.