Everybody needs their own. Get to Know MARTA. custserv@itsmarta.com, Write to: MARTA Customer Service Center
404-848-5000 .
Accessible Services - MARTA Local, Express, . The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days.
Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions.
Customers with schedules that require frequent changes are not eligible for subscription service. MARTA Mobility. Please tap your Breeze card within 30 days of purchase to activate reload value. Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. Student Program (K-12) Group Discount. Text Only September 2022 Mobility Newsletter, Text Only_May 2022 Mobility On-the-Move Newsletter, July 2022 Mobility On-the-Move Newsletter, Text Only_July 2022 Mobility On-the-Move Newsletter. For example, a person may be able to reach bus stops that are no more than three blocks away, and where there is a safe, accessible path of travel, but she may require paratransit if distances are greater than three blocks, or if there are path of travel obstacles such as steep hills, deep snow or ice, or other obstacles. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. MARTA Mobility is a shared ride, advance reservation mode of public transit. 404-848-5826. An application is complete when the applicants Part A is matched with the Health Care Professionals Part B.
Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. The fax number for Mobility Eligibility is 404-848-6900. Benefits and job security are a plus also. Service cannot be provided earlier, later or on days when regular MARTA service is not available. 1. MARTA Customer Experience. The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. MARTA Customer Experience. Lost Item Inquiry Formfor lost items. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. No commercial or large-size carts, or dollies unless collapsed. 404-848-5826. Mobility Bus
MARTA Police (Emergency) 404-848-4911. MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center.
MARTA Mobility Breeze Cards are not transferable. Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). Mobility Operators do not provide services that exceed door-to-door assistance. Click this link[
The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. 404-848-5000 . Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. 2424 Piedmont Road, NE
Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at.
Mobility Fares - MARTA MARTA is diligently working to fill these positions as soon as possible and we have. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. Assistance for TDD Users: (202) 366-0153. They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. The assigned Mobility Bus is scheduled to arrive during this time. MARTA Reduced Fare Office
You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. It is strongly recommended that a customer using a manual wheelchair have attached footrests. The operator will not carry packages through the door. Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. Customer must arrive at work, school or appointment no later than 8:00 AM. This service is designed for customers who can use the fixed route system if an accessible route is available to them. Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. No-Shows that are not within the customers control will not be counted against the customer (i.e. Customers must make all changes prior to the date of travel. Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. 5. Claim your pass with the appropriate voucher links above. 404-848-5826. Bus times vary by individual route, so be sure to check the schedule for your specific route. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. Regular Breeze Cards are not accepted for Mobility certified customers. breezecard.com. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. The customer may write a letter requesting an appeal to:
MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Same day cancellations are cancellations made on the date of travel. A $5.00 replacement fee will be charged for all subsequent replacement cards. In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. Riders' Advisory Council; MARTA HOPE Program; . MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Individuals who believe they are eligible must complete Part A of the eligibility application. The Americans With Disabilities Act of 1990 (ADA) requires MARTA and other public transit agencies throughout the country to provide complementary paratransit service, or equivalent public transportation to individuals with disabilities who cannot board, ride or get to an accessible fixed route bus or rail station because of their disabilities. 30 Alabama Street, SW
MARTA Mobility Guide - services.itsmarta.com MARTA Mobility Guide - outsystems.itsmarta.com view details. Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. 404-848-5000 . Disruptive, harassing, or threatening behavior is prohibited.
Accessible Services - MARTA Riders' Advisory Council; . It's part of making MARTA a transit system everyone can use. Visit our MARTA Mobility page to see the qualifications for this service.