I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. Ive lost $900 and PayPal is not supporting me. If your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your case to a claim. I realise that you have already tried contacting customer services but if the case has been closed and you have still not received a refund, you should try contacting us again and we can investigate it further on your behalf. Can you help me? I dont recognize the recipients. . The agent told me, the cased had been closed as "for an item not received". Of course, you should not be liable for a transaction you never made. Saleh Tavassoli, Berlin. I had to raise a dispute in the Resolution Centre after I received faulty goods and the seller was ignoring me. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You need that kind of documentation to prove that these were not legitimate charges. @kernowlassThank you, I don't seem to be able to escalate the dispute to a claim. I asked " and my money" its fine you will get it back. The tab will open into a new window with an online . Contrary to what the company said, its decision isnt final. They have stopped responding to me on twitter so currently on here again waiting for a response. How do I check the status of my dispute or claim. Q: I recently received seven fraudulent transactions on my PayPal account. 1999-2023 PayPal, Inc. All rights reserved. dispute has been closed and in my favour but no refund, appreciate it may take longer to process due to covid but wondering if I am going to be fobbed off. My husband got ipads and iphones from SMARTPHONE in the past but through resellers like ebay, backmarket etc, NOT A SINGLE PROBLEM! If you file a dispute with Paypal - and then escalate it to a claim, as Paypal encourages you to do - there is only one situation in which Paypal won't then immediately dismiss your claim, making it a win for a non-compliant, non-responsive, or just plain sleazy seller. hi. I cannot report the problem. Get Morning Report and other email newsletters. You'll need to contact the recipient and request a refund. Leave the Archive. Something needs done as i am obviously not the only person. I fear that the seller may have has refund remorse and withdrew the money out of her PP . I keep my account in euros, but these charges were in dollars. PayPal account hacked and closed Edit: to solve this, I created a new account based on the old email of the closed one, then contacted the support. It is so frustrating not having any communication. Then if you won the dispute, paypal would issue a refund under their buyer protection policy. How do bogus charges show up on your PayPal account? I contacted PayPal on your behalf. Instead, it looks like you received an automated email that suggested no human eyes ever had a chance to review your complaint. On August 22nd the items were received and on August 24th, the claim was closed in my favor with a full refund. by . I am fully aware that if I close this case I will lose my guarantee for a refund and I find this request from the seller a little suspiciuos. When you purchase an item then Paypal credit the seller for you, this is so there is no delay in the despatch of . The most common answer is to telephone PayPal support. How did you fund the payment? Christopher Elliott is the chief advocacy officer for Elliott Advocacy. Yes . Claims and disputes life cycle. But four hours later, I received an automatic reply saying that they checked the transactions and everything is in order. We also work to collect the necessary information and to confirm whether unauthorized activity took place, it told you. I do not want wait 2 month for my money.I was told not to worry, I would get my money back no later then 20 days after the dispute had been opened . thank you for calling PayPal ".which confused me even more. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. A review of your paper trail between you and PayPal raised a few red flags. The seller had initially told me not to return the faulty goods, he would send a replacement. PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. The seller canceled the item after I payed, and has said the PayPal fund had been held could I make a bank transfer . my son then looked at the item on ebay and rang me to say it looks like a fraudulent listing. Learn more and manage your cookies, Fix transaction and account related issues, Join the discussion with PayPal customers, Get help with using any of our PayPal products, Find out how PayPal works for your business. Your account was compromised, which means someone got their hands on your password. Clearance dates for refunds are estimates, hopefully may clear on monday? PROBLEM SOLVED: PayPal says case closed on fraudulent transfers. David Day Owner/Publisher brings over 45 years of newspaper experience to The Post Newspaper. This will show you the details of the transaction like below. But when i ordered one for myself directly from SMARTER it arrived totally different, wrong HD size, etc, within a day i demanded a refund, they agreed, gave me the shipping label but as soon as i sent it i received another phone again, when i asked them about it thy said they rushed a replacementbut i refused and demanded they take this one back as wellit also had issues with the battery!, they again provided a label and i sent it back.. During this process Smarter called me and tried to convince me to try another phone, it was at this point that i decided to raise a paypal case and also contact my bank to know if they could get involved as the laws of returning an item even if i did not like it is 14 days., assuming the 14 day law was on my side all this would be over with fasterun fortunately it turned out to be a long story like yours.. After waiting ten days i got a call from SMARTER claiming that they will refund me only if i close the paypal case. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. PayPal will investigate and if there is proof that the items were received or the buyer made the purchase, then the seller will be on the winning side when the claims come knocking. Getting in contact with paypal has been spotty, so far only been able to get what . This cla No, you don't have to have a bank account to open a PayPal account, but unless you do have one, you can't become "PayPal Verified". I do not believe PayPal really investigated my claim. When I spoke to the second agent he said, CASE CLOSED, you have to open a new case in 9 days if you want your money back. Select Direct Deposit to view your Bluebird Account number and Bank Routing number. If paypal closed the case then normally a refund has already been issued at the same time? . Clients will enjoy the comfort of this table with a 6.4-cm (2.5-in.) The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the . If your dispute has been escalated to a claim, click View to see the latest status. . This means that PayPal will step in to review the case and decide whether a refund should be paid. If you purchased your item on eBay, you may be able to file a claim with eBay by going to the eBay Resolution Center. Find Transaction for Refund. What should I do now? if Paypal fails to do so,then you go to your cc issuer and file chargeback,you have 180 days. Transaction not covered., After reviewing your case, we found that the reported transactions were not unauthorized and hence couldnt be covered under PayPal Purchase Protection. Refund case closed and decided in my favor but sti Refund case closed and decided in my favor but still no refund. sorry but once a case is closed paypal can not re open it..even if it was them who decided to close it and a error! I still haven't received any refund from PayPal, 5 days have passed . Getting in contact with paypal has been spotty, so far only been able to get what appears to be an automated message on Twitter. How do I . GrubHub's customer care team handles cancelled orders on a case-by-case basis, factoring in when the order was place and confirmed, the stated reason, and the customer's order history. mercy doctors near strasbourg. What was happening when the eBay disputes process was introduced was that some customers were receiving a refund from both PayPal and eBay. Twice weekly, The Post newspaper delivers information on businesses and services to our readers all over the county. Its the certainty. PayPal snubbed me after a fraudster shut my account. Transfer money online in seconds with PayPal money transfer. Login to your PayPal account and go to the "Activity" tab. After few day's case closed with no any explain - no proof of damaged goods, item has not been returned by buyer and funds not been returned to my account. Is there a way to open it again? PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. The follow-up emails are no more . Cookie Notice I decided to open a paypal case and explain the situation, uber eats decide not to reply for and entire month and I got my money back. Here's something that we just learned the hard way - from direct personal experience. I would say "case closed" but, it seems that my claim were done too early according to Uber Eats support and decided to get my money back when i tried to place any new order (but promise, we would take the money back according to support :)). Leave the Archive. How can I appeal PayPals decision on my case? Let the seller know why you're closing the dispute, then click Close dispute. I tried to call Paypal back but there lined were closed ! So we asked customer for proof of damage after that to return part for full refund. For these charges, Synchrony Bank has a fee reimbursement policy: It will refund ATM fees in the U. To get a PRESTO card refund, your card must be added to a PRESTO Account. Bank reversal: Buyer contacts their bank to request a refund. I would retain the item however, in case the seller appeals paypal's decision and item return is required down the track, which I think is unlikely given paypals recent advice to you, however better safe than sorry. Here's how: Log in to your PayPal account. You can respond to the PayPal dispute by communicating with your buyer directly through the message board in the dispute case. In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. Its not just the swiftness of PayPals verdict thats troubling. Hello, English is not my first language, I found a shop that sells sewing machines when I paid the price I've noticed two odd things, 1- it was a Chinese address not European unlike the website 2- I wasn't directed to the site unlike the usual thing, there was no order or shipping info..etc and wh. Below ar PAYPAL ACCOUNT HACKER. Since PayPal is open 24/7 but my bank is open at 8am PST, they told me to call back in the morning. Can I Request a Refund Via. About a month ago, I needed a motion activated s. Message 2 of 16. PayPal Reviews. Contact him at elliott.org/help or chris@elliott.org. 1999-2023 PayPal, Inc. All rights reserved. Our staff is dedicated to provide over the top service, fresh ideas and exciting new ways to market business. paid in the states. , pillar to post , my advise is small claims court and claim for all your expenses. The item was tracked as far as the city but then nothing else. My paypal account was charged on 11-20-20 for $408, which i did not authorize. PRESTO refunds are sent using Interac e-Transfer or direct deposit. I called PayPal, as I was confused by this, as no refund had been put in my account . Emailed to paypal now couple times but all I get back is automatic emails which are not any good to me as not explain to my current problem. You can check the status of your case at any time in your Resolution Center. so i rang ebay urgently within 10 mins of purchase and asked them to cancel the purchase and refund. PayPal Lied About Their $2,500 "Fine" For Spreading "Misinformation". It is now the 16th and I haven't heard anything. It is now the 16th and I havent heard anything. Our experienced journalists want to glorify God in what we do. Is there anything you can do to help me? If you need to refund a PayPal transaction, you can do so in just a few steps from your "Activity" page: Click "All transactions.". The Case Report is designed for merchants (you) that process large payment volumes best handled through programmatic interfaces. I recorded phone conversations with paypal catching them lying to me many times, i would demand to speak to managers and was promised to get a call backnothing! I called PayPal customer service agent, after reviewing some of the details, customer service agentopened a dispute "for an item not received". Docs Current Last updated: October 12th 2021, @ 6:58:00 pm. So I bought an iPhone from Australia . Due to increasing credit card fees and changes to PayPal's terms and conditions, anyone requesting a refund prior to a group break taking place will be charged a cancellation fee of 5%. Hi i am also waiting on 40 pounds worth of refunds from paypal but they close the case and dont give me the money 4 times worth 40 pound i had two refunds for postage and the other two were goods that they couldn't send. For $10 a month, GrubHub+ and Seamless+ will . The return was being sent from the UK to Israel. more than likely they were the ones who closed the account which could explain why no one at Chime . if she cant come up with the money,Paypal will have to honor its buyer protection since you won the case and then go after her. I wish I read reviews online about their business before sending them money. and our I just fear I wont get my 2 grand back. Opened in 2003, The Post Newspaper wanted to provide an alternate information source for the local communities covering local news in a positive way and reporting facts to our readers. The case was closed in your favor?! refund from usenet.nl I signed up for trial on usenet.nl for 14 days but the the service is an scam. It conducted an in-depth review of many factors and transaction details. Visit our fine dining destination today. I want a refund Exactly four hours later, I received the message that my claim was denied, and they did not discover any unauthorized transaction. I would like PayPal to refund my $303. It is not what they offer. After I opened the case the seller said she/he will refund my money through paypal but I had to close the case on ebay first because the paypal funds are frozen until I do so.