Viking River Cruises 548 complaints 314 resolved 234 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints All I want if a refund for our primary payment so we can sail on a ship that does not require the vaccine since we can not get it. At the time we did we also asked that trip insurance be added. Submitting a response indicates a willingness to work with customers to make things right. I encourage all Americans to do the same. I had to cancel due to ill health and provided over five months notice. On April 7, Virgin Voyages updated its advisory that all regular Scarlet Lady cruises are canceled through September 17, 2021. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. After 5 minutes she came back and said the manager said nothing they could do but charge a 50 percent fee for canceling. 2023 Trustpilot, Inc. All rights reserved. We said yes. After a further communication with Viking, the second answer was because the flights were on a promotion deal, any delay or cancellation was not covered by Viking. As compensation we have been offered a derisory 200 voucher towards a future cruise. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. With this terrible Does anyone know if Trip Mate customers have or are considering a class action suit against the company for fraud? The Rhine River is more sensitive in terms of river flow because it lacks the dams that are on the Danube River. Viking Cruises. Unfortunately, there are still cruises being cancelled in 2022 due to Covid-19 and the uncertainty surrounding it. This they Refund on premium air payments that we did not receive in premiumservice. ST PAUL, Minn. There's been a lot of fanfare surrounding America's Great River cruise operated by Viking Cruises. This met the 11/30 deadline for a "risk free guarantee" enabling change of plans up to 24 hours before sailing. It, along with the Viking Sky, is classified as a small ship, with 465 staterooms, capable of carrying 930 guests. My experience with Viking River Cruises is that if they cancel, they will either refund your money or give you a voucher in excess of the cruise value for you to rebook. Because there was no time for a further delay, we paid the tickets to the airline. At Viking, your experience means the world to us. by Steve CaseLast updated September 6, 2022. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Viking will not honor this request. We were running between the airlines at ***** to find out what was going on, very frustrating. River cruise lines do have contingency plans for dealing with river flow problems. In November ******************************************* She had major surgery December 12th. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. Most river cruise lines do not allow guests to cancel pre-cruise without penalty except for in the most extreme circumstances. 05 Aug 2022. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. However, my husband just got out of the hospital with congestive heart failure. On 10/14, we filed a claim with Trip Mate. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Originally booked in 2020, paid in full.
Viking Cruise Reviews (2023 UPDATED): Ratings of Viking River Cruises Several Cruise Lines Cancel Scheduled Stops in Russia, Ukraine My only hope now is for someone to cancel what I want.About time to give my loyalty to another cruise line. Plus, your own feed of TPG content. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. Why? I explain ship swapping in the section: . ComplaintsBoard.com is a leading complaint resolution website on the Internet. In June, there were places along the Po that completely dried up. Then in Philadelphia I even requested they review the phone call and they refused. Please view our advertising policy page for more information. Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 It would seem to be a reasonable and simple request.
Viking Cruise Offers coach. We have rescheduled 2x as we refuse to get the Covid vaccine and Viking will not allow boarding if you are not 100% vaccinated. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. Expires March 31, 2023. You can see why people are worried. Companies can ask for reviews via automatic invitations. It was too windy and not safe so decided not to try to use their tender. Submit a complaint and get your issue resolved. Please view our privacy policy for details about the information we share with our partners. Not at all, according to Rudi Schreiner, president and co-founder AmaWaterways as long as youre willing to be a little bit flexible. The whole point of purchasing trip insurance, especially in this time of Covid, was to protect ourselves in the event of a last minute emergency. 1. The couple shore excursions we went on were lame and horrible.
Couple fights to get full cash refund on $15K Viking River Cruise We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. 1. We also ensure all reviews are published without moderation. This is why most lines are not offering flexible cancellation policies or waiving penalties for canceling a river cruise because theyre worried their itinerary will get disrupted due to low water levels.
Special Cruise Savings | Viking Ocean Cruises Change of travel requirements after full payment received/ignoring request for full refund. The food was excellent. We were routed to resolution manager who was extremely obnoxious, rude, disrespectful, wasn't listening to the issue, saying 'yes, ok, sales rep make a mistake, mistakes do happen. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. Just got order from Doctor to cancel due to sudden onset of autoimmune kidney disease. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. Any comments Viking? Schreiners advice is simple: Just go. I was told to claim on my travel insurance if I had any.I had to send three emails to receive a response and cancellation certificate from Viking Cruises. The next indicator of river flow problems is the Thames River in England. Princess Cruises | Travel Requirements & Safety Protocols. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Check with your cruise line on current cruising conditions and what you can expect from them. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one.
Risk-Free Guarantee - Viking River Cruises Thu 13 Jan 2022 01.00 EST Last modified on Thu 13 Jan 2022 18.22 EST. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. If water levels are low, cargo ships cannot carry their normal loads of freight.
Media Center - Press Releases - Viking Cruises It is getting harder and harder to book excursions on Viking cruises, so I would advise anyone planning a cruise with them to think twice, if excursions are important to them. In the end, you will have a fantastic vacation and you will get a future cruise credit according to what you miss., He added: Its better than canceling and sitting at home and not doing anything.. We purchased Travel Protection Insurance. During our Antarctica cruise, as suggested by the on board customer services, we submitted our request for the reimbursement with receipts. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. My experience with Viking River Cruises is that if they cancel, they will either refund your money or . Coach would have been better. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years.
Best Viking River Cruises for 2023, 2024 & 2025 | Danube, Rhine This was a question that I asked myself before booking my Rhine River cruise. Feb 1, 2023. She is scheduled to start ************ this week. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Viking Chief Health Officer Dr. Raquel . A place on the excursion I tried to book. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. Some years, low water levels caused disruptions as early as June and some years as late as October. the Lufthansa person told me I need to fill out the form required for returning Americans to USA and she was not helpful .I missed my flight and had to stay overnight to a dingy hotel in tears in a French country who doesn't really want to help you . Confirmation attached. This river begins in the Alps near the Italy-French border and is fed by snowmelt. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. Poulsbo, Washington. The departure flight from ******* was delayed due to the storm. However, the same problems do not affect river cruise ships. Booked a trip just before covid hit which had to be canceled for obvious reasons. We rebooked for 2022 on 11/30/2020. This complaint was posted by a verified customer. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. This post contains references to products from one or more of our advertisers. I have always liked Viking cruises and have been on 13, counting the one I am currently on. If the whole itinerary is changed, youll get to sail the new itinerary and receive a 100% future cruise credit to book another cruise. They said they did not think we could get a refund as our money had been converted to a voucher and vouchers were not refundable with our insurance.
Will the drought in Europe affect your river cruise vacation? We would never do a river cruise again, Paid for a cruise in Nov 2021 for an Oct 2022 cruise, 2 days before departure I broke both wrists, contacted Viking about a credit for for a future cruise - a very rude man said Viking would do nothing- they had my money for almost a year and basically told me "to bad". Cancellation conditions 2. Italy is in the worst drought in over 70 years. Customers should not be treated this way. Don't sail Viking unless you are guaranteed of going on the trip. return trip Munich to EWR Key West was on the itinerary but Viking told us 5 months before they would not be docking. We then Our Viking cruise embarkation was delayed by 2 days, shortening our trip from 12 to 10 days. This made it impossible to catch the next flight from ***** to buenos Aries. By doing investigation on this subject and timeline of events revealed that we are not alone in this situation. One thing Amawaterways and many other river lines do is run two ships simultaneously on the same one-way itinerary, with one ship starting at one end and the other on the opposite end.
Viking Cruises | Cruise Ship List - Delta Skymiles Cruises Refund on premium air payments that we did not receive in premiumservice. 2022. Courtesy Sheila Davies. 140 complaints closed in the last 12 months. On July 10th, 2022 my husband called Viking to inquire when the schedule becomes available. You will, however, still get a vacation in Europe, even if its not the one you expected. Steve is a life-long avgeek and a points and miles player.