. Placing an order. Work your way down the entire page until you reach the bottom of the page and tap the "Add a . If your shopper is working on your order, you can contact your shopper directly. Need to give your driver last-minute delivery instructions? If your shopper is working on your order, you can contact your shopper directly. . Although commonly used for special items not currently available at delis, seafood bars, and butcher counters, special requests can come from anywhere in the store. to review your notes when ordering the same items in the future. for the item or something that the Shopper wouldn't expect to do. Browse through the list on the store's page to view item options. How to Order on Instacart (with Pictures) - wikiHow Life Watch the time frame of how far out you'd like your order to be delivered. Select your profile icon in the upper left corner. When I refreshed the page, the "Add to order" button (as well as replacement selection) had completely disappeared. Log in to help us get you to the right help quickly. You can also tap Buy It Again in the bottom right corner. To create this article, volunteer authors worked to edit and improve it over time. This article has been viewed 15,409 times. Tracking your order in progress. If you have notifications turned on, you'll also receive a notification. Note certain items, such as alcohol, may not be added after your order is placed. When you get to the store, follow the instructions to let us know you've arrived. Tap Order history. The store was just down the street, everything the customer wanted was available, and the . Its easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door. Contains the list of items divided into found, replacements, in progress, and refunded. to view items already found and changes like replacements and refunds. In your cart, click Preferences on the item you want to add replacement instructions. You and your customers benefit from Instacart scheduling, full-service shopping, delivery, pickup, and order tracking. f alcohol was not requested as part of the original order. Keep in mind that some warehouse stores only allow those with membership to place an order; if you dont have a card set, your order wont be placed. Give us as many details as you can about the item, including the quantity. "INSTACART provides no restitution for the Shopper even with proof of their delivery, item, etc. If you have a white Instacart carrot icon on a green shopping bag, this is Instacart's Shopper app. Instacart probably knows the best and closest location to pick up your order at, but you won't be able to specify which location it is, and won't be told exactly where you're shopping from. A customer service manager's role is to check on the customer's experience by seeing how CSRs handle the calls. Then, go ahead and place your order! For an order placed through the Instacart App, follow these steps: Go to the Instacart app and tap the account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on that order. When your personal shopper begins working on your order, youll see a message in the Instacart app. Once you favorite an item the button fills in green and says Favorited. This article has been viewed 46,717 times. Shoppers can pick and pay for the items at the grocery store then deliver it to your address. Instacart Help Center - Adding an item to your favorites . fulfillment_details: Fulfillment_details: The order delivery details. Log in to help us get you to the right help quickly. Click or tap on . If there is a Buy 1 item-Get 1 Free offer, make sure that you have at least a quantity of two in the cart, and on final totaling, your total will change to reflect the price difference for the adjusted "Get 1 Free" portion. Just tap. The app looks like a carrot and may have a white background. Scroll down to Your preferences and click Other options, or Approve. You may see ads above and below your items for Instacart Express; Instacart Express is a paid membership service that can provide yourself free delivery if you have delivery orders totaled over a certain amount. Then click, At the bottom of your receipt, you can see a. breakdown of how much is charged to your credit or debit card and EBT card. When your personal Shopper begins working on your order, you'll see a message in the Instacart app. If you still cant find the item you want, Please keep in mind that there are some items that arent available at all retailers and markets. Instacart Help Center - Stop & Shop Curbside Indicates that the shopper has finished shopping and paid for the items. When youre ready to check out, go to your cart and select the green, if you dont have an Instacart account yet, If you have items in your cart from more than one store, you must choose a separate delivery window for each store. If you have notifications turned on, youll also receive a notification. Nope has ANYBODY HAS ANYBODY HAD THIS PROBLEM WITH INSTACART..NOTE: WALMART DELIVERY IS A JOKE..YOU HAVE TO ORDER 2 WEEKS AHEAD..they must pay their shoppers shit..cuz they don't have enough of them..the money I save from shopping Wal-Mart via instacart means I can give a very generous TIP..Shoppers deserve it..but I'm a senior on fixed income..i just don't have it to give if I lose that 25$ a week..its just not fair..its always the lowest paid and hardest worked..THE SHOPPER..that gets screwed in the end ( AHEM! Either use the search box at the top of the Instacart Home page for the store, or use the search box at the top of the Search tab. On a store's homepage, tap View More next to Buy It Again. Once you favorite an item the button fills in green and says Favorited. By signing up you are agreeing to receive emails according to our privacy policy. That being said the best way is to text your shopper after they start the shop with the specific item or items you want and increase your tip by about a dollar per item. Type your item name and see if a product matches, just in case. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Tap them before adding your quantity to the cart. If your personal shopper hasnt begun your order, you can update your order in the Order page. Instacart Help Center - Tipping - Publix The average salary of a CSR is around $35,500 annually; the qualification usually asked for is high school or GED. When it's time for delivery, you'll see a message in the Instacart app's order screen. Use Next and Previous buttons to navigate At the top left, click the 3 horizontal lines. Please note: If your gift contains alcohol, you must show a valid ID at delivery. Scroll to the bottom of the delivery screen and tap, . Instacart Help Center - How to place an order At the top of this page, it'll list the store name and logo, as well as the total. At the top left, click the 3 horizontal lines. For best results, download the latest version of the Instacart app for iOS or Android. We make it easy to find items from your favorite retailers and have them delivered right to your door. % of people told us that this article helped them. Part of our pay is based on the number of initial items in your order. Item availability and terms are subject to change without notice. At checkout, continue to the Say thanks with a tip page. That was last Sunday..its been 9 days..same thing..i called instacart..everyday..ive uninstalled..reinstalled..tried accessing thru Google..nope.always use phone ..android.so went on MACBOOK PRO..same thing.except wouldn't accept my usual password..had to go thru all the bullshit from 10 yr. Ago..then back on phone..had to change everything there..i wish i could kick someones ass..so instacart thru their hands in air..nothing they can do..i called Wal-Mart..they said it's instacartinstacart say it's Wal-Mart..hey..in Canada Wal-Mart saves me 25$ for every 100$ i spend..superstore is ridiculously overpriced.."no frill's" low prices have gone the way of the dinosaurs. Omg Canada instacart..2 yr.delivery from Wal-Mart.all.suddenly I get to check out/ delivery time..and it freezes..first says no delivery times available?? Tap Credits, promos & gift cards. Answer (1 of 10): Instacart currently does not add anything to the shoppers pay for added items. Uber is coming for Instacart - Ghanamma.com If the replacement costs more, the difference is charged to the credit or debit card you added at checkout. Pickup Details: 1 . If your shopper has already started working on your order, you can Chat with them for assistance. Youll need an account to check out. Begin typing to search, use up and down keys to navigate, enter to select, For best results, download the latest version of the Instacart app for, At the top left, click the 3 horizontal lines, stacked horizontal lines in the upper left corner. If your item preferences change, make sure to review your notes when ordering the same items in the future. . This is part of the onboarding process for an in-store shopper. Create a delivery order | Instacart Connect Documentation Add a photo of the item, if necessary. How to cancel Instacart order in progress - Android Nature If you see a "Save (price)" button below the item, these are Instacart coupons which will allow you to save money. For best results, download the latest version of the Instacart app for iOS or Android. Prompts customers to review changes before checkout. PDF IF YOU ARE USING INSTACART, PLEASE READ THIS!!! (from WikiHow) Although not irretrievable if you make a mistake, it's harder because you have to search for that item once again to add it back. You add an item to your order after checkout; An item you order needs to be replaced, and the replacement has a different price; An item you order is sold by weight and the exact weight is slightly different; They offer no department, resource, phone number or other, for us to dispute these issues. During checkout, you can request the order be left at your door if you're not around. Find your item. : Your shopper selects the best possible replacement. Instacart Pickup lets you order online, set a pickup time, and collect your order at the store. Use the Instructions button for supplying your Shopper with things to look for when they pick the items from the shelf such as how you'd like deli and produce items to be, or for something else such as to watch for dates or something different altogether. Check your account to ensure you are getting points for these trips. In states where there's bottle recycling for a cost, Instacart may end up charging you for these bottles - but be careful as if you buy only one, Instacart may charge you for more than just that one bottle. Call Instacart Care at 1.888.246.7822. Instacart Help Center - Tracking your order and delivery - Publix After placing your order, you can select replacement items if the item you want is out of stock. Add a delivery address and payment information, then place your order. C How to Make Money as an Instacart Shopper - NerdWallet Instacart Well let you know in your order screen if that happens. I thought it was just a glitch at all he time. Instacart Help Center - Redeem a gift card - Publix Enter the code and tap Add to Account. For best results, download the latest version of the Instacart app for, If your personal shopper hasnt begun your order, you can update your order in the Order page. When your order is ready, just head to the club and check in via text or app. Repeated attempts to order prohibited items could result in account deactivation. Selection Barbeque Rippled Potato Chip - instacart.ca Authorization holds, recurring payments, and unknown charges. To see items your shopper has already located. Scroll to the bottom of the delivery screen and tap Chat with shopper. Contactless delivery is available with our "Leave at my door" option. Grocery Delivery FAQs - Price Chopper - Market 32 To redeem a gift card through the Instacart website. A personal shopper receives the order and starts collecting items as mentioned in the order. Curbside Pickup is a service (free for Plus Members) that lets you shop your club and pick up your order, all without leaving your car. Make sure to clearly capture the product's name, size, colors and general shape of the container. I have an order for delivery tomorrow. 2. Need to give your driver last-minute delivery instructions? wikiHow is where trusted research and expert knowledge come together. Instacart Pickup. Recognize what's not able to be ordered and delivered. When its time for delivery, youll see a message in the Instacart apps order screen. This is more along the lines of a reminder to check for certain issues - even though Shoppers are trained to check for certain things already. (If you have notifications turned on, youll get an alert as well.). Instacart Help Center - Authorization holds, recurring payments, and You can quickly add the product to your shopping list right from the search page by pressing the + sign. : To select your own replacement, tap or click on the item, then select. For steps on how to replace items in the Instacart app or on our website, go to, Adding instructions for specific items, replacements, or delivery, Equal to or less than the value of the original item, for EBT SNAP-eligible items after checkout in the, Enter the amount you want to charge to your EBT card. To favorite an item, select the item and the heart icon below it. Add instructions for how you want your order shopped and/or delivered. Create an account to follow your favorite communities and start taking part in conversations. If your shopper has already started working on your order, you can, Please note you could see more than 1 authorization hold on an order if adjustments made after checkout exceed the original authorization total amount. On a stores homepage, tap View More next to Buy It Again. On the website. You can change your delivery date and time up until a shopper begins working on your . Select the portion of the store where the item can be found - if you are fairly certain that you know. These items are sold at .25 lb intervals beginning as low as .25 lbs. Additional instructions might be to "check expiration date" or something similar - anything that the Shopper might need to keep in mind when they pick the item. If your item preferences change, make sure. Add it to your cart by selecting. As a full-service shopper, you'll sign a contractor agreement and W-9 tax form. During checkout, you can request the order be. It's easy to track your order, from the moment your personal Shopper starts finding your items until the moment it arrives at your door. If you don't know, most places give you an "I don't know its department" choice, or you can press Cancel instead. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/d2\/Use-Instacart-on-an-iPhone-or-iPad-Step-1.png\/460px-Use-Instacart-on-an-iPhone-or-iPad-Step-1.png","bigUrl":"\/images\/thumb\/d\/d2\/Use-Instacart-on-an-iPhone-or-iPad-Step-1.png\/709px-Use-Instacart-on-an-iPhone-or-iPad-Step-1.png","smallWidth":460,"smallHeight":363,"bigWidth":709,"bigHeight":560,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/b4\/Order-on-Instacart-Part-1-Step-2.png\/460px-Order-on-Instacart-Part-1-Step-2.png","bigUrl":"\/images\/thumb\/b\/b4\/Order-on-Instacart-Part-1-Step-2.png\/476px-Order-on-Instacart-Part-1-Step-2.png","smallWidth":460,"smallHeight":541,"bigWidth":476,"bigHeight":560,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/bb\/Order-on-Instacart-Part-1-Step-3.png\/460px-Order-on-Instacart-Part-1-Step-3.png","bigUrl":"\/images\/thumb\/b\/bb\/Order-on-Instacart-Part-1-Step-3.png\/476px-Order-on-Instacart-Part-1-Step-3.png","smallWidth":460,"smallHeight":541,"bigWidth":476,"bigHeight":560,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/3\/3e\/Bookmark-Items-on-Instacart-Step-2.png\/460px-Bookmark-Items-on-Instacart-Step-2.png","bigUrl":"\/images\/thumb\/3\/3e\/Bookmark-Items-on-Instacart-Step-2.png\/728px-Bookmark-Items-on-Instacart-Step-2.png","smallWidth":460,"smallHeight":319,"bigWidth":728,"bigHeight":505,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/3\/38\/Order-on-Instacart-Part-2-Step-2.png\/460px-Order-on-Instacart-Part-2-Step-2.png","bigUrl":"\/images\/thumb\/3\/38\/Order-on-Instacart-Part-2-Step-2.png\/419px-Order-on-Instacart-Part-2-Step-2.png","smallWidth":460,"smallHeight":615,"bigWidth":419,"bigHeight":560,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/4e\/Add-a-Special-Request-to-an-Instacart-Order-Step-3.png\/460px-Add-a-Special-Request-to-an-Instacart-Order-Step-3.png","bigUrl":"\/images\/thumb\/4\/4e\/Add-a-Special-Request-to-an-Instacart-Order-Step-3.png\/401px-Add-a-Special-Request-to-an-Instacart-Order-Step-3.png","smallWidth":460,"smallHeight":642,"bigWidth":401,"bigHeight":560,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/e\/e1\/Order-on-Instacart-Part-2-Step-6.png\/460px-Order-on-Instacart-Part-2-Step-6.png","bigUrl":"\/images\/thumb\/e\/e1\/Order-on-Instacart-Part-2-Step-6.png\/468px-Order-on-Instacart-Part-2-Step-6.png","smallWidth":460,"smallHeight":549,"bigWidth":469,"bigHeight":560,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/c\/cf\/Order-on-Instacart-Part-2-Step-7.png\/460px-Order-on-Instacart-Part-2-Step-7.png","bigUrl":"\/images\/thumb\/c\/cf\/Order-on-Instacart-Part-2-Step-7.png\/456px-Order-on-Instacart-Part-2-Step-7.png","smallWidth":460,"smallHeight":565,"bigWidth":456,"bigHeight":560,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/60\/Order-on-Instacart-Part-3-Step-1.png\/460px-Order-on-Instacart-Part-3-Step-1.png","bigUrl":"\/images\/thumb\/6\/60\/Order-on-Instacart-Part-3-Step-1.png\/385px-Order-on-Instacart-Part-3-Step-1.png","smallWidth":460,"smallHeight":667,"bigWidth":386,"bigHeight":560,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/c\/c7\/Order-on-Instacart-Part-3-Step-2.png\/460px-Order-on-Instacart-Part-3-Step-2.png","bigUrl":"\/images\/thumb\/c\/c7\/Order-on-Instacart-Part-3-Step-2.png\/358px-Order-on-Instacart-Part-3-Step-2.png","smallWidth":460,"smallHeight":720,"bigWidth":358,"bigHeight":560,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/98\/Order-on-Instacart-Part-3-Step-3.png\/460px-Order-on-Instacart-Part-3-Step-3.png","bigUrl":"\/images\/thumb\/9\/98\/Order-on-Instacart-Part-3-Step-3.png\/392px-Order-on-Instacart-Part-3-Step-3.png","smallWidth":460,"smallHeight":655,"bigWidth":393,"bigHeight":560,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/c\/c8\/Order-on-Instacart-Part-3-Step-4.png\/460px-Order-on-Instacart-Part-3-Step-4.png","bigUrl":"\/images\/thumb\/c\/c8\/Order-on-Instacart-Part-3-Step-4.png\/728px-Order-on-Instacart-Part-3-Step-4.png","smallWidth":460,"smallHeight":312,"bigWidth":728,"bigHeight":493,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/10\/Watch-the-Status-of-Your-Instacart-Shopper-Step-1.png\/460px-Watch-the-Status-of-Your-Instacart-Shopper-Step-1.png","bigUrl":"\/images\/thumb\/1\/10\/Watch-the-Status-of-Your-Instacart-Shopper-Step-1.png\/518px-Watch-the-Status-of-Your-Instacart-Shopper-Step-1.png","smallWidth":460,"smallHeight":496,"bigWidth":519,"bigHeight":560,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/3\/35\/Watch-the-Status-of-Your-Instacart-Shopper-Step-5.png\/460px-Watch-the-Status-of-Your-Instacart-Shopper-Step-5.png","bigUrl":"\/images\/thumb\/3\/35\/Watch-the-Status-of-Your-Instacart-Shopper-Step-5.png\/429px-Watch-the-Status-of-Your-Instacart-Shopper-Step-5.png","smallWidth":460,"smallHeight":599,"bigWidth":430,"bigHeight":560,"licensing":"

License: Fair Use<\/a> (screenshot)
\n<\/p><\/div>"}, {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/9b\/Handle-Unsupportive-Friends-when-You-Have-a-Chronic-Illness-Step-3.jpg\/v4-460px-Handle-Unsupportive-Friends-when-You-Have-a-Chronic-Illness-Step-3.jpg","bigUrl":"\/images\/thumb\/9\/9b\/Handle-Unsupportive-Friends-when-You-Have-a-Chronic-Illness-Step-3.jpg\/aid10694772-v4-728px-Handle-Unsupportive-Friends-when-You-Have-a-Chronic-Illness-Step-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"