Everything was amazing. The delivery was made very quickly and arrived in very good condition. Companies can ask for reviews via automatic invitations. The rep immediately refunded me and I received an email with confirmation of the refund, funny enough, they replied to my email I originally sent to them requesting an update on tracking. I was definitely going to get another one as a gift but I wont, the size is very small especially for its price. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Im now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. Because of this I wouldnt order again.. It comes with a sturdy box, safe for international shipping, the clothes is kept in a dust-bag with a collection sticker gift. I would like to say this was my first time buying from Jacquemus and I am blown away with the experience. I'm just a little bit disappointed with the site of the company. Jacquemus - Crunchbase Company Profile & Funding 1. My order arrived in no time and im super happy! Everytime Ive ordered something, it has arrived very quickly despite being told of high demand. Shop with us and discover why Mytheresa is your final destination for online shopping for women. Beautiful experience! Shift schedule availability from 8am -6pm in your local time zone. JACQUEMUS Welcome to the sun-dappled world of Provenal designer JACQUEMUS, which is brimming with natural fabrics, figure-framing cuts and earthy hues. Founded Date 2009 Founders Simon Porte Jacquemus Operating Status Active Company Type For Profit Contact Email boutique@jacquemus.com Phone Number +33 1 77 35 10 75 Jacquemus is a French brand that offers womenswear, shoes, and accessories. This was my first and what I consider test purchase, I can positively say I will be ordering from Jacquemus again in the future! I truly think this is human error and it will get better. I ordered the Grand Bambino bag. I also just saw a post on Twitter of Jacquemus himself dancing at a party so Im extra pissed lol. Shop online the latest SS23 collection of Jacquemus for Women on SSENSE and find the perfect bags for you among a great selection. . All rights reserved. I love Jacquemus company with its amazing product. Very happy with what I ordered, the packaging was cute, love the stickers and little thank you card, also the fact that not only do bags get dust bags, but clothing pieces do as well! . . Ive ordered a top from the site last year and had 0 issues. Outstanding Customer Service! I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. Register to save your wishlist and stay updated on must-have pieces. I started emailing customer service, messaged the customer service Instagram, nothing. Customer service is good when you are able to connect with them via telephone, mail customer service is not good. Shop and view the latest Womenswear, Menswear, Shoes and Accessories Collections from the official JACQUEMUS website. Got this a gift for my wife, she fell in love with it! Jacquemus for Women - NET-A-PORTER I love your collections every year. The delivery was made very quickly and arrived in very good condition. LE PAPIER Signature handbag - Structured water-repellent nubuck bag - Reinforced handle - Magnetic flap closure - Long removable strap - Engraved lobster clip - Interior pocket - Gold metal logo and hardware - Fully lined in cotton - Dyed. The delivery was made very quickly and arrived in very good condition. I love my experience so far and definitely will buy more. I'm now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. Customer Service; Wish List; Call Us +1 877 678 9627. customercare@net-a-porter.com. Date of experience: January 24, 2023. The pants were the perfect color, fit well and well made! Jacquemus' skill at infusing innovative shapes with an irrepressible sense of youth and femininity has won critical acclaim as well as a devoted following: the designer is the winner of a special jury prize from LVMH in 2015, and a finalist for the group's Prize for Young Designers the year before. your website is fancy and super cool but the thing is there are some difficulties on sorting, filtering, etc. I received mine within 2 days of ordering and I live in Canada! Jacquemus Spring 2022 Ready-to-Wear Collection | Vogue My experience was amazing! 6 more replies. I started emailing customer service, messaged the customer service Instagram, nothing. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Coinbase customer support number is online now. Shoulder-baring dresses, strappy sandals and accessories are designed to whisk you off to the south of France. All rights reserved. Quality is great! I love your collections every year. We are currently recruiting top talent for our Eastern, Central, Mountain and Pacific time zone Medicare Retiree Solution Customer Service Centers. The order arrived on time and every item came very well packed. Thank you Jacquemus for delivering a beautiful product and a beautiful ordering experience. Here are 8 tips for writing great reviews. Date of experience: 19 January 2023 MO The website is very userfriendly, I found everything great. Love the quality & style of the hat & quick delivery! The website is very userfriendly, I found everything great. Jacquemus Jacquemus is a French brand created by self-taught designer, Simon Porte Jacquemus. Cookie Notice When it was delivered I wasnt home. Call now to get direct help from coinbase customer support executives. Shop the best in modern womenswear with the most recent collection from Jacquemus. . Anyone can write a Trustpilot review. Read Customer Service Reviews of www.jacquemus.com - Trustpilot I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. With my coupon I ordered jeans and they were send in two days, received three days later. I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) . Verification can help ensure real people write reviews about real companies. - 10 Hour availability per week. Call Us. Product shipped out in a timely manner and arrived well packaged. Incredible quality, lots of compliments. I ordered the wrong size and had to return the item. Also the condition of the leather was really bad. I am very happy with my purchase! Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. We use dedicated people and clever technology to safeguard our platform. + Advancement opportunities - 80% of our frontline leaders have been promoted from within. From the package to the product. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. Find out how we combat fake reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The pants were the perfect color, fit well and well made! He can take a holiday, like my boss goes five times a year wherever and if there is a problem while he is away I have to make it right, and not blame him. I am very happy with my purchase! | Read 21-40 Reviews out of 698 I talked to them on WhatsApp and they answered immediately and said it was still processing but got me a coupon of 100 euros. I ordered the wrong size and had to return the item. Thoroughly of-the-moment and full of personality, Jacquemus (a nod to the designer's mother's maiden name) approaches modernist French womenswear with an eye for deconstruction and an optimistic spirit. I purchased a bag (Le Chiquito Moyen) recently from the website and it came with huge creases so i was looking for a refund or exchange but ive sent both an email and the contact form, neither to which they have responded to. It was it left to sit in the pouring rain. I cant even use it. The bag is okay but a bit dusty and dirty. The shipping is fast, no custom clearance hassle because everything has been paid and taken care of. I ordered the Grand Bambino bag. I cannot track my order and furthermore they delay it more than it should alwayss. You are very welcome to get in touch for size and styling advice or with any further questions on your order. All previous emails sent to you from my private email prior to involving PayPal were ignored. I ordered the wrong size and had to return the item. Received the order but the box looks like its thrown somewhere. You are very welcome to get in touch for size and styling advice or with any further questions on your order. Thank you! and the service is great and shipping is fast! Overall it was great! It goes against our guidelines to offer incentives for reviews. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. Verification can help ensure real people write reviews about real companies. Free shipping on full-price orders over $100 USD and other orders over $300 USD. Jacquemus Small Le Porte Azur Leather Crossbody Bag $375.00 ( 1) Free Delivery Jacquemus Le Pitchou Circle Neck Pouch $305.00 Free Delivery Jacquemus La Maille Carozzu Stripe Hooded Oversize Wool Blend Sweater $468.00 (40% off) $780.00 Free Delivery Jacquemus Le Carre Rond Leather Card Holder $400.00 Free Delivery New! We also ensure all reviews are published without moderation. Create an account to follow your favorite communities and start taking part in conversations. The delivery was made very quickly and arrived in very good condition. The packaging, payment, etc. So thank you Jacquemus!!! When it was delivered I wasnt home. Here are 8 tips for writing great reviews. We also ensure all reviews are published without moderation. Easy to arrange refunds etc. Fabulous Quality and Design! Kendall's Edit; . I love your collections every year. Here are 8 tips for writing great reviews. Beautiful experience! I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! However its your companys work to control the production quality of the bags and check the item precisely when some claimed the refund and repackaging it to other customers. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The website is very userfriendly, I found everything great. I am very happy with my purchase! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. United States. But obviously they have some customer service issues at the moment. I love your website design, I love your brand. Live Chat Assistant - Remote Job USA,Customer Service/HelpDesk - Learn4Good Will definitely order again! . SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation . Thanks for the customer experience as well. Bright primary and pastel colors and inventive geometric cuts feature in the label's signature asymmetric crop tops, oversized trousers and overcoats, colorblocked knits, and futuristically shaped dresses. Jacquemus Here are 8 tips for writing great reviews. Privacy Policy JavaScript seems to be disabled in your browser. Help us Improve. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Companies can ask for reviews via automatic invitations. 2023 Trustpilot A/S. I received my parcel late and it then ruined a gift to someone. 2023 Trustpilot A/S. The pants were the perfect color, fit well and well made! I ordered the Nike collection and had no news for 4 weeks but since they said they had delays I did not worry. Received the order but the box looks like its thrown somewhere. My order arrived in no time and im super happy! Delivery was left on doorstep whilst I was at work. De la navigation simple sur le website, a la qualite du produit en passant par un service client impecableNothing to say but thank you and cheers! Delivery service was also excellent and I was able to arrange pickup from my door which was helpful with a busy schedule. Love the quality & style of the hat & quick delivery! They implanted new logistics and all so the problem must come from that. They are not responding to online communication Its also weird that a so called designer brand doesnt have a U.S. phone number. About Us (866) 434-3169; Customer Care; Shipping & Returns; Live Chat link opens in a new window operated by . So thank you Jacquemus!!! was ok but the delivery with UPS was HORRIBLE. My experience was amazing! We offer free 2 day shipping on all US orders. - Reliable internet access for 4-hour periods of time. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. Thank you for the fast delivery. Anyone can write a Trustpilot review. I ordered the Grand Bambino bag. The ordering was easy and the quickness of the shipping was amazing. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. Please enter the details of your request. Press question mark to learn the rest of the keyboard shortcuts. Simon talked about it and said they had big problems in may June but I think its resolving. The PRODUCT IS AMAZING! and the service is great and shipping is fast! Worldwide Shipping. Fabulous Quality and Design! The bag is okay but a bit dusty and dirty. The quality of Le Grand Bambino bag is amazing. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. My order arrived in no time and im super happy! Here's the number, +33 1 42 99 61 70 I had to download Skype to make the call and paid $4 for 400 minutes. and the service is great and shipping is fast! Because of this I wouldnt order again.. This is a strict requirement by international couriers like DHL and this extra step is taking me time, as I dont have a printer at home. I love JACQUEMUS! They had 150 employees at the beginning of 2022 and now have more than 500. Ordered a bag and returned it. We use dedicated people and clever technology to safeguard our platform. I cannot track my order and furthermore they delay it more than it should alwayss. I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) I spoke to someone(it sounded like these people were working out of their house or something, lots of talking and noise in the background) the customer service rep said that the bag was out of stock when I ordered it but the site did NOT say that, they said they tried to call me(since when does any website, especially one in a different country call a customer?) but I didnt answer, obviously a lie but I didnt want to argue cause I wanted my money back. I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. Here are 8 tips for writing great reviews. Incredible quality, lots of compliments. Companies can ask for reviews via automatic invitations. Managing Your Account - Amazon Customer Service JACQUEMUS Reviews | Read Customer Service Reviews of www.jacquemus.com They ask you to attach the invoices but forget to tell you that for it to be returned fees need to be paid prior so it can be returned. Thank you note, stickers, and the dust bag were a welcome surprise! Self-taught designer Simon Porte Jacquemus launched his namesake line at age 18, after moving to Paris from his native South of France. Customer Care; Track an Order; Create a Return; FAQs . Those fees can only be paid in cash. I think they assume people wont call and they will just keep your money. I originally tried to buy a bag on the site and it wasnt going through, like the site was broken. $25 - $35 per hour | Online/Remote Position | Flexible. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Tag of the item was already taken off and placed inside of the side pocket. The packaging, payment, etc. The packaging, payment, etc. CoinBase Customer Service .+1818.-748.+9071 nUmBer USA In Call Contact Us - Address, Email & Telephone - Farfetch Contact us Customer Service Email service hours Monday to Friday: 24 hours a day Saturday and Sunday: 8am to 3pm EST Phone service hours Monday to Friday: 8am to 9pm EST FAQs Find the answers you need in our FAQs We'll be in touch soon Suggested companies are based on peoples browsing tendencies. We use dedicated people and clever technology to safeguard our platform. It looked absolutely beautiful on the site. I am in Australia and this is physically impossible. Very helpful customer service. Verification can help ensure real people write reviews about real companies. New arrivals, now dropping five days a week - discover now, Claim your exclusive discount code when you subscribe to our emails. Position: Remote Customer Support. Jacquemus | Selfridges Does polene has a us number (really asking :) I know they are more low cost that him but still)? Therefore it looks old or used. and our Delve into our exclusive selection of designer must-haves. It wont even fit a card in there. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I love JACQUEMUS! Really poor ordering from France to the UK. Privacy Policy. Because of this I wouldnt order again.. So thank you Jacquemus!!! All previous emails sent to you from my private email prior to involving PayPal were ignored. Even though the shipping was super fast, the cap i received unfortunately is not properly black.